PRIVACY POLICY
About Twenty8Gramz – Brooklyn NY Cannabis Dispensary
Privacy Policy for Twenty8Gramz
Last Updated: June 1, 2026
Twenty8Gramz (“Twenty8Gramz,” “we,” “us,” or “our”), operated by [Supply Design LLC] , doing business as (“DBA”) Twenty8Gramz, operates the website https://twenty8gramz.com/ (the “Site”), our mobile application (if applicable), and our retail location at 2201 Avenue U, Brooklyn, NY 11229.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, retail services, loyalty program, and related services.
By using our Site, mobile application, or services, you agree to the terms of this Privacy Policy.
1. AGE RESTRICTION (21+)
In compliance with New York State law and Office of Cannabis Management (OCM) regulations, our services are intended solely for adults aged 21 and older.
Visitors may be required to confirm that they are at least 21 years of age through an age-verification or age-gate mechanism before accessing certain content or services.
Additional age verification may be required during account registration, ordering, delivery, or in-store purchases through government-issued identification.
We do not knowingly collect personal information from individuals under the age of 21. If we learn that we have collected personal information from anyone under 21, we will promptly delete such information.
Please note that this Privacy Policy page itself remains accessible and is not age-gated as required for legal transparency and regulatory compliance.
2. INFORMATION WE COLLECT
Personal Information
Personally identifiable information that you voluntarily provide, including:
Name
Email address
Telephone number
Billing address
Delivery address
Date of birth
Loyalty program information
Account registration details
Government Identification Information
Where required by law, we may collect or review government-issued identification to verify age and identity during in-store purchases, delivery transactions, account verification, or regulatory compliance activities.
Transaction Information
Information related to purchases, orders, rewards, promotions, and transaction history.
Financial Information
Financial information related to payment methods used for transactions. Most cannabis transactions may be processed through specialized payment processors or cash payment systems.
We generally do not store complete payment card information on our systems.
Device and Technical Information
We may automatically collect information including:
IP address
Browser type
Browser version
Operating system
Device type
Device model
Mobile carrier
Device identifiers
Android Advertising ID (AAID)
Application version
Access times
Pages viewed
Clickstream data
Referring URLs
Usage activity
Crash logs
Performance diagnostics
Cookies and Tracking Information
We may collect information through:
Cookies
Pixels
Web beacons
SDK technologies
Analytics tools
Similar tracking technologies
3. HOW WE USE YOUR INFORMATION
We may use collected information to:
Verify age and identity as required by law
Process transactions and fulfill orders
Manage customer accounts
Operate loyalty and rewards programs
Provide customer support
Send transactional communications
Send marketing communications where permitted by law
Improve website and application functionality
Analyze trends and usage patterns
Detect fraud and security incidents
Comply with legal obligations
Meet New York State cannabis regulatory requirements
Maintain business records and reporting obligations
4. DISCLOSURE OF YOUR INFORMATION
We may share information in the following circumstances:
Legal Compliance
We may disclose information when required by law, court order, subpoena, regulatory request, or governmental authority.
Regulatory Agencies
We may provide information to the New York State Office of Cannabis Management (OCM), law enforcement agencies, tax authorities, or other regulatory bodies as required by applicable laws and regulations.
Service Providers
We may share information with third-party service providers that assist us with:
Website hosting
Mobile app hosting
Payment processing
Loyalty and rewards programs
Customer relationship management
Analytics
Email delivery
SMS communications
Security monitoring
Technical support
Cloud storage
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, asset sale, or business restructuring.
5. THIRD-PARTY SERVICES, SDKS, AND ANALYTICS
We may use third-party technologies, software development kits (“SDKs”), analytics services, and business partners to support our operations.
Depending on the services implemented, these may include:
Google Analytics
Google Firebase
OneSignal
Twilio
Dutchie
Alpine IQ
Springbig
Website hosting providers
Payment processors
Loyalty and rewards platforms
Customer support platforms
These providers may collect or process information including device identifiers, usage information, IP addresses, diagnostics, analytics data, and account-related information as necessary to provide services on our behalf.
Please update this list periodically as services may change.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, tracking technologies, SDKs, pixels, and similar technologies to:
Remember preferences
Improve website performance
Measure marketing effectiveness
Analyze user activity
Maintain security
Personalize user experiences
Most browsers allow users to manage cookie preferences. Disabling cookies may affect certain website functionality.
7. SECURITY OF YOUR INFORMATION
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Despite these efforts, no internet transmission or electronic storage method can be guaranteed to be completely secure.
8. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Customer account information will generally be retained while the account remains active and for up to 30 days after account deletion, unless a longer retention period is required by applicable law, regulatory obligations, tax requirements, litigation holds, or cannabis compliance recordkeeping requirements.
Transaction records and regulatory compliance records may be retained for longer periods as required by New York State cannabis regulations and other applicable laws.
When information is no longer required, we will securely delete, anonymize, or destroy it where reasonably practicable.
9. MOBILE APPLICATION DATA
When you use our mobile application, we may collect technical information including:
Device type
Device identifiers
Operating system version
Mobile carrier
IP address
Application version
Usage analytics
Diagnostic information
Performance information
Crash reports
This information helps us improve functionality, maintain security, troubleshoot technical issues, and enhance user experience.
10. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, including New York, California, the European Union, or other applicable regions, you may have the right to:
Request access to personal information we hold
Request correction of inaccurate information
Request deletion of personal information
Request portability of your information
Opt out of marketing communications
Request information regarding categories of data shared with third parties
Withdraw consent where processing is based on consent
To exercise these rights, contact us using the information below.
11. DO NOT TRACK
Some browsers offer a “Do Not Track” feature. Because there is currently no uniform industry standard for responding to such signals, our website may not respond to Do Not Track requests.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Any changes will become effective upon posting the updated Privacy Policy on our website or mobile application. Continued use of our services after changes are posted constitutes acceptance of those changes.
13. CONTACT US
Twenty8Gramz
Operated by: Supply Design LLC
DBA: Twenty8Gramz
2201 Avenue U
Brooklyn, NY 11229
United States
Email: info@twenty8gramz.com
Phone: 718-490-3614
Website: https://twenty8gramz.com/
DISCLAIMER
This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Cannabis laws and privacy regulations may change over time. We recommend consulting qualified legal counsel familiar with New York cannabis regulations, privacy laws, and mobile application compliance requirements to ensure ongoing compliance.